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"Mobile and e-money payment for vending machines (C-mode, SUICA)" (Report, pdf-file)

Summary

Well designed mobile payments for vending machines make purchases easier and more fun for customers, and allow the introduction of modern mobile phone based customer relationship management (CRM) systems to vending machines. This report describes the C-mode and SUICA mobile payment systems for vending machines in Japan in detail, including statistical data, customer experience, and trends.

Sample pages (strongly reduced size)

Sample pages

Table of Contents

  • Executive Summary: C-mode = networked vending machines + i-Mode
  • Agenda
  • C-mode - Concepts and Overview
    -Overview
    -Initial C-mode partners (list and description of initial partners)
    -C-mode - comments and analysis
  • Review of i-mode
    -Overview
    -Screen images of Official Menue sites
    -i-mode, EZweb, Jsky, H subscriber numbers and trends (1999 - 2004)
    -i-mode, EZweb (KDDI), EZweb (TuKa), Jsky, H accumulated subscriber numbers and trends (1999 - 2004)
    -i-mode users: age and gender profile (NOT just young girls...)
    -wireless internet: global picture
    -i-mode concept summary (1) general, (2) Business Models, (3) Current implementation
    -Offers tuned to user's needs: value, useful, entertaining
  • The C-mode vending machine
    -Photograph and description of user interface components and functions
    -User interface detials
    -Display screen and user interactivity
    -Ticket, coupon and map printing
    -Estimating future C-mode machine deployment and scope
  • C-mode payment systems - the user perspective
    -Overview: components of the C-mode payment system
    -Payment streams and loyality point streams
    -Register for club C-mode membership
    -Cash prepay, C-mode prepay account
    -Purchase goods or services
    -C-mode point pass
    -C-ticket
    -Analysis of C-mode user interactions
  • C-mode goods and services
    -Overview
  • Club C-mode
    -Overview
    -Club C-mode scope
    -Coca-Cola's perspective
  • C-mode: Analysis, Scope, Trends, Risks Competition
    -C-mode: Analysis of DoCoMo's perspective
    -C-mode: Analysis of Coca-Cola's perspective
    -Analysis: C-mode as a platform
    -Does C-mode present value for the user?
    -C-mode trends
    -C-mode: competitive landscape
    -Risks
  • Summary

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